·英文簡歷（技術(shù)工程師）TECHNICAL ENGINEER

mERCERINE.,Albany,NY　　

Plan,coordinate,andexecutehardware,softwareandnetworkinstallation,configuration,maintenance,troubleshootingandrepairoperationsforservicecontractclients....mERCERINE.,Albany,NY　　

Plan,coordinate,andexecutehardware,softwareandnetworkinstallation,configuration,maintenance,troubleshootingandrepairoperationsforservicecontractclients.SpecializeinmaintainingIBMandMacPCs,andperipheralswithemphasisonnetworkingenvironments.　　　　

Developandimplementserviceschedules,systemsandprocedurestoassuredeliveryofquality,cost-efficienttechnicalservices.　　

Quicklydiagnosecausesofsystemsfailuresandmalfunctionstoensurehighestoperatingefficiencies,reliability,andqualityperformancestandards.　　

Respondimmediatelytoemergencysituationswithsensitivitytodeadlinesandcustomerneeds.　　

AssistnetworkengieerswothinstallationandtrobleshootingofAppleshareandNovellsystems.　　Analyzeclientequipmentandoperationstodetermineservicingandsupplyneeds.　　

Monitorandmaintaincost-effectiveinventoriesofsupplies,toolsandmaterials.　　Investigate,test,andimplementimprovementstoexistingprocedures.　　

Consistentlymanagetimeandmultipletaskstomeetdeadline,establishedobjectives,andqualityperformancestandards.　　

Fosterclearcommunicationsandmaintainexcellentstaffandclientworkingrelations.　　1982-1988Managerofinformationsystems　　KRITELASSOCIATES,INC.,Schnectady,NY　　

DirectedandsupervisedallMIS,relatedactivitiesforafinancialservicesfirmsupplyingcritical,timelyinformationtocorporateclientbase.AdminsteredDISTON'S2Novell2Xnetworks,maintainingpeakoperatingefficienclenandprovidingusertrainingforallhardwareandsoftwareapplications.Controlledbudgetcostsforpurchasingandoperations.　　

LICENSESANDCERTIFICATIONS　　

CANDIDATEFORCERTIFIEDNETWAREENGINEER/C.N.E.*CERTIFICATIONINMACINTOSHCPU.PRINTER,ANDPOWERBOOKREPAIR*CERTIFIEDINOKIDATA

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