網(wǎng)絡(luò)工程師英文簡(jiǎn)歷表格

網(wǎng)絡(luò)工程師怎樣寫英文簡(jiǎn)歷呢，看看由應(yīng)屆畢業(yè)生推薦的簡(jiǎn)歷表格

l         Upcoming XYZ University graduate offering a strong academic background in IT combined with excellent internship experience as a helpdesk analyst.

l         Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

l         Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

Education

XYZ UNIVERSITY – Sometown, MA, Degree expected 5/09

B.S. in Computer Information Systems program  l  GPA: 3.7/4.0

Concurrent Employment with College Studies:

l         Student Helpdesk Technician (2007 to Present): Provide networking/desktop support and perform mainframe and account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.

l         Sales Representative, ABC Retail Co and DEF Store (2005 to 2008): Leveraged strengths in persuasive communications and consultative sales to earn a reputation as a top sales performer for both retailers (including multiple top 10 rankings out of a 100-member sales force).

Technology Summary

IT Experience

ABC COMPANY – Sometown, MA

l         Helpdesk Analyst / Intern, (2007 to 2008) Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

Selected Contributions:

l         Researched and developed knowledge-base articles for Lotus Notes issues, resulting in an increase in first-call-resolutions of 20 additional calls per week that saved company $57K annually.

l         Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on all calls (outperforming average of 90%).

l             Handled 30+ technical/mission-critical calls daily and consistently met high service standards.

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