When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s (36) ______for it, the first step is to present the guarantee at the store of purchase. In most cases, this action will (37) ______results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her (38) ______, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, (39) ______ he or she has a just claim.

　　Consumers should complain in (40) ______ whenever possible, but if they cannot get to the place of purchase, it is (41) ______ to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but (42) ______, and especially when the consumer can demonstrate what is wrong with the item in (43)_________. If this cannot be done, (44) ______________________________________..The store manager may advise the consumer to write to the manufacturer. If so, (45) _______________________________________. But if a polite complaint does not achieve the desired result, the consumer can go a step further. (46)_________________________________________________.

　　36.【解析】claim。從manufacturer’s這個(gè)所有結(jié)構(gòu)可知所填詞為名詞，而且可以和介詞for搭配。另外，live up to和所填詞構(gòu)成動賓搭配，live up to意為 “遵守(諾言、原則等)，符合”。句中的or表示：faulty和or后面的部分是選擇性并列關(guān)系。那么，consumer買的商品可能有瑕疵或者不像manufacturer標(biāo)榜得那么好。claim作名詞時(shí)常和for搭配，for后面的it指代的是an item。

　　37.【解析】produce。空前will限定所填詞為一原形動詞，并在句中作謂語，和results構(gòu)成動賓搭配。主語this action是指上句中的present the guarantee at the store of purchase，在很多情況下，這種方式都比較有效。表示“產(chǎn)生好的效果”的搭配有produce / bring about / bear / give / yield (good) results。

　　38.【解析】complaint。從in general(一般而言)可知，這句話是對上一句的進(jìn)一步說明，所填詞很可能和上一句中的關(guān)鍵詞complain有關(guān)，而且作空后settled的賓語。Settle暗含“解決(棘手的或令人不愉快的事情)”。complaint是complain的名詞形式，take one’s complaint意為“抱怨”，等同于complain。

　　39.【解析】assuming?？涨暗木渥咏Y(jié)構(gòu)已完整，所以本空應(yīng)填一“動詞+ing”，即現(xiàn)在分詞作伴隨狀語。

　　40.【解析】person。in person意為“親自，本人”，為固定短語。空后的轉(zhuǎn)折句but if they cannot get to the place of purchase...to phone or write the complaint in a letter起提示作用。

　　41.【解析】acceptable?？涨暗腎t is及to phone…表明本空中應(yīng)填一形容詞。考生應(yīng)注意：短文聽寫中若出現(xiàn)It is/was to do結(jié)構(gòu)時(shí)，所填詞往往為以?able結(jié)尾的形容詞。

　　42.【解析】firmly。所填詞前面的but表示“盡管…還是…”，所填詞和 politely應(yīng)該詞性相同，但意義相對。短文聽寫中的副詞往往以?ly結(jié)尾。

　　43.【解析】question。in question為固定搭配，意為“正在談?wù)摰摹?，修飾the item。在文章語境中，正在談?wù)摰纳唐芬簿褪窍蚪?jīng)理抱怨的商品。

　　44.【答案】the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements

　　【Main Points】the consumer will succeed by presenting specific information，but not by making general statements

　　45.【答案】the consumer should do this, stating the complaint as politely and as firmly as possible

　　【Main Points】the consumer should do this, stating the complaint politely and firmly

　　46.【答案】She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers rights