如果是對一個外國人,就可以簡單的說i apologize for our/my negligence of service.what else i can do for you?關(guān)鍵是態(tài)度要誠懇。以下是小編整理的關(guān)于給國外客戶的道歉信范文。歡迎大家參考!

　　給國外客戶的道歉信(一)

　　Dear (寫客戶的名字)，

　　Please allow me to take this opportunity to apologise for the wrong delivery of your order. We at (寫本公司的名字)always try to ensure that our orders arrive promptly and will do our best to ensure that this never happens again.

　　Thank you for your patience and understanding and once again please accept my sincere apologies for any inconvenience which resulted from the wrong delivery of your order.

　　If I can be of any further assistance please do not hesitate to contact me.

　　Best regards,

　　(寫本人的名字)

　　(日期)

　　給國外客戶的道歉信(二)

　　Dear customer,

　　I am the GM of the hotel.I am sorry to hear you are not pleased with us.First let me thank you for your coming to our hotel.You are a friendly and polite customer.Second,I would like to make an apology to you for our bad service. A few days ago you went to our hotel.When you got there,our waiters didn't help you with the baggage quickly,which you had complained about for many times.As soon as I knew about that,I felt very angry.How can we do that for customers?Now I am glad to tell you that something has been done .

　　The waiters who were on duty that day have been criticized.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again.

　　As we know,customer is the God.If you have any questions or suggestions,please call us anytime anywhere.

　　Thank you again.